FAQ

Frequently Asked Questions

New York HuffPost Membership

Please join our reader community at https://nyhuffpost.com/, which offers you the opportunity to leave comments in our articles. Registration is free! You can sign up here.

New York HuffPost also offers a tiered membership program allowing our readers to contribute to support our newsroom and help us keep our journalism free to all. The program offers ad-free experiences, beta access to new features, membership to a focus group with our editors, and more. Learn more about the program HERE.

If you are already a member and haven’t logged in for some time, then you might see a request for a new password when you sign in. We are asking for a new password because we recently set up a new system for registration and log-in.

Commenting & Policies

Q: How do I comment on a story?

If comments are available on a story, you will see a quote bubble icon next to the social sharing icons. You will need to log in to New York HuffPost to leave a comment.

Q: How do I comment on an article in the app?

You can submit a comment on any article you are reading in the app by tapping the message-bubble icon on the toolbar at the bottom of the screen. This will load our comments section.

Q: Why do I need to create a New York HuffPost account to comment?

Previously, you could comment by signing in with Facebook or Twitter. We’ve recently changed this credentialing to require a New York HuffPost membership account in order to comment. Using membership accounts to sign into the comments platform is one way to help us elevate the quality of conversation.

Q: Why should I comment on a New York HuffPost article?

New York HuffPost understands that news is personal. Join the conversation and a community of readers who care, so we can hear your views. We need your honest feedback so we can continue to cover the stories that matter to you. We are proud to have an active, enthusiastic community of readers, and we would love for you to participate and add your unique perspective to New York HuffPost comments.

Q: I’m having trouble using the comments tool. What should I do?

Users with slower connections may have trouble loading comments on a story with a high volume of comments. Please try reloading the page or switching to a faster connection if you are having problems. If you continue to experience issues, you may need to clear your browser cache or cookies; disable third-party applications such as ad blockers; or update your browser or operating system.

Also, not all comments appear immediately on the site. If a comment contains filtered words, links or images that get flagged by moderation tools, you may need to rephrase your comment (removing profanity, links or media) and submit it again.

Your comments may be blocked from appearing on the site if they violate our Community Guidelines, which prohibit posting comments that insult, attack or abuse other users or groups.

Q: How can I change my display name?

When you are signed in to your account, toggle to the right drop-down menu in the comments panel and select Profile. From here, you can change your display name.

Q: How do I report an abusive comment?

Hover over the arrow button of the selected comment and click Report.

Q: Why do my posts never appear in New York HuffPost comments?

If a user has repeatedly posted comments that violate any of these ground rules, their comments may be blocked from appearing on the site. This includes inappropriate comments that contain insults, attacks, or abuse toward other users or groups.

Subscriptions & Membership

Q: Do I need to subscribe to read New York HuffPost?

No. You can browse, read and watch New York HuffPost content without logging in. If you want to comment on an article, you will need to sign in to your membership account, which is free. In addition, some of our virtual events are only open to members of the New York HuffPost community. You can join here! (Did we mention it’s free?)

Q: Why should I subscribe or create a free New York HuffPost login?

Free basic membership is your ticket to the New York HuffPost community, including participation in comments and the ability to manage your newsletter subscriptions. You’ll also get the ability to save and sync your bookmarks across devices — that means you can create a reading list for when you have more time or finish an article on your phone that you started reading on our website.

Q: I created a New York HuffPost account but I’m not logged in. What’s wrong?

When creating a New York HuffPost account, you must verify the email address you used to sign up before your account is active. Check your email inbox for a verification code you would have received after entering your details.

If you never got an email or if your connection was interrupted when the verification step happened, you will need to follow the registration process again. Please ensure you have a consistent Wi-Fi or cellular connection while creating your account or logging in and look for the verification email in your inbox.

Q: I’m logged in but can’t see my bookmarks. What’s wrong?

If you are logged in and see an empty bookmarks page, it could be because you saved those bookmarks on a device that you were not logged in on. Ensure that you are logged in both when saving and viewing bookmarks.

Q: I’m logged in but can’t see all of my newsletters. What’s wrong?

When logged in, we can only show you newsletters associated with the email you used to create your account. You can unsubscribe from any newsletters at other email addresses by following the link in the email itself.

If you want to manage all of your newsletter subscriptions in one place, you can unsubscribe from the emails associated with other addresses and sign up again from the Newsletters section when logged into New York HuffPost. If you have a free New York HuffPost account, you can view and manage your newsletters here.

Q: Why aren’t comments available on a story I’m reading?

In order to maintain a high-quality commenting environment, we may pre-moderate comments on some stories and turn off comments on others. We have also placed a summary of and link to our guidelines at the top of our comments sections to ensure that all commenters are aware of our policies.

Q: What do I do if I can’t see the comments section at all?

When the comments fail to load, it is usually because of a slow cellular or Wi-Fi connection. Waiting a bit longer can be enough to give the comments time to appear if the page appears blank.

If the comments do not load after 20 seconds, it may mean there is another problem. Please let us know if you are experiencing this issue with a full Wi-Fi connection by sending a note to ios@nyhuffpost.com or android@nyhuffpost.com.

Q: Why aren’t my comments appearing?

On articles where comments are being pre-moderated or a comment has been flagged for review, it may take some time for a moderator to review the comment and for it to appear, if accepted. If a comment violates our community guidelines, it may be rejected.

If a user repeatedly posts comments that violate any of these ground rules, their comments may be blocked from appearing on the site. This includes inappropriate comments that contain insults, attacks, or abuse toward other users or groups.

Q: How do I change the email address associated with my New York HuffPost account?

To change the email on your account, open the My Settings section of the app and tap on the View Account Info link at the top of the screen. From there, choose Edit Profile.

Q: How do I cancel my subscription or delete my New York HuffPost account?

If you’d like to delete your New York HuffPost account completely from our systems, please click on the “Delete My Data” button on your profile page. You will receive an email with the subject as “User Account Delete Request” which will have a “Delete My Account Forever” button. For other options regarding your data, please go to our consent preferences center.

New York HuffPost Content

Q: Where is a section I used to see (e.g., Opinion, Comedy, Crime, Weird News, Good News)?

New York HuffPost covers a diverse range of topics, and occasionally we revise the sections that we present in the menu. In most cases, even when we remove a section from the list, the content is still available in another section. For example, while we have removed the Comedy section from the navigation list, Comedy articles can still be found in the Entertainment section.

You can find links to other sections at the bottom of every content section in the app where you see the “You’re all caught up” message.

Any section can be added to your My Sections list by tapping the “add” button at the top of the screen, which will make it easier to find that section on future visits.

Q: I am trying to watch a video but it says that it’s not available. What’s wrong?

Some videos we post are from partners, and those partner videos may have restrictions most often geographical restrictions related to licensing agreements as to who can watch them. We try to show content only to users who can access it, but sometimes you may see an error, depending on your location.

Q: What do the labels “paid for by” and “supported by” mean?

New York HuffPost believes it’s important for readers to understand how our site makes its money and to see into the financial arrangements that enable us to bring our journalism to readers. We accomplish this by clearly labeling partner content as either “paid for by” or “supported by.” There are two different labels because there are important differences between the two.

When you see the label “paid for by,” this usually means that New York HuffPost’s branded content partner worked with an advertiser to co-create the content. This partner works separately from New York HuffPost’s editorial team, which is not involved in the creation of these “paid for” articles. When articles are labeled as “paid for,” more information about the advertiser can be found at the bottom of that article. New York HuffPost includes this labeling prominently wherever such content is featured, on our own site and on social media.

New York HuffPost also works with philanthropic and commercial partners to enable and enrich editorially independent projects that expand our coverage of topics aligned with our editorial mission. “Supported by” labeling indicates that a partner has given us money to execute an editorial project. Partners also often have ads that run alongside these “supported” articles, but partners do not review nor do they have direct input into “supported by” articles or the series beyond an agreement on the broader themes. Each article produced for a supported series includes labeling and a disclosure that explains the relationship.

Q: Why does the New York HuffPost app have so many ads?

New York HuffPost partners with advertisers and sponsors to help fund our journalism. We work with them to ensure a positive ad experience for our readers, and we are constantly reevaluating the mix and placement of these ads with that goal in mind.

New York HuffPost App

Q: Why should I use the New York HuffPost app instead of the website?

The New York HuffPost app offers the same great New York HuffPost website content, plus several features that are not present on the website. With the iOS and Android app you can: read articles